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ABOUT OUR SERVICES AND FACILITIES
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To help answer some general questions you may have about our services and facilities, here is a list of some services and phone numbers for your convenience:
ATM: For your convenience, there are three ATM machines located throughout the hospital — in the hospital main lobby, near the Emergency Room lobby, and near the Birthing Center.
Case Management: (703) 369-8363. The Case Management Department is a team of registered nurses and social workers whose main function is to coordinate care delivery and help plan for discharge. They provide services seven days a week, 24 hours a day.
Chapel/Meditation Room: A nondenominational chapel/meditation room, located on the first floor, is open 24 hours a day for the use of patients and visitors.
Children: Children must be accompanied by an adult at all times. Further restrictions may apply in various departments.
Dining Room: Prince William Hospital offers a full-service dining room for your convenience. We also offer a 20% dining discount for persons 55 and older through our Supper Club; to request a membership form, call (703) 369-8322 or stop by the dining room.
Located on the first floor, the dining room is open to the public.
Continental breakfast: 6:30 a.m. to 11:00 a.m.
Self-serve buffet breakfast: 7:00 a.m. to 9:30 a.m.
Full lunch: 11:00 a.m. to 2:30 p.m.
Full dinner: 4:30 p.m. to 7:00 p.m.
Facility Maps: Facility maps are available at the information desk in the main lobby.
Financial Services: If you have questions after you've received your hospital bill, contact our Business Office at (703) 369-8300. If you have no insurance (classified as self-pay) and need assistance regarding your bill, please contact one of our Financial Counselors at (703) 369-8020 Monday through Friday from 8:00 a.m. to 5:00 p.m.
Fire Drills: For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed.
Flowers: Flowers are delivered on arrival. No flowers can be accepted on the Critical Care and Oncology units.
Gift Shop: Operated by the Prince William HealthCare Auxiliary, the gift shop located in the hospital main lobby sells a variety of items such as flowers, cards, specialty gifts and personal items. Hours of operation: Monday through Friday from 9:00 a.m. to 8:00 p.m. and Saturday and Sunday from noon to 8:00 p.m. Closed on major holidays.
Home Health Services: (703) 369-8448. Home care services are available to patients requiring additional treatment at home. Your physician and case management team will work with you to arrange the most appropriate care for you in your home.
Housekeeping: Please tell your nurse about any housekeeping concerns or requests you may have.
Mail: Mail delivery is made daily, except weekends and holidays. Telegrams, packages and flowers are delivered on arrival.
Newspapers: Several area newspaper stands are installed outside the Emergency Room entrance.
Parking: Parking for patients and visitors is available in the lot directly in front of the hospital main entrance. Parking is available 24 hours a day, 7 days a week. All parking at Prince William Hospital is free. We also offer FREE VALET PARKING Monday through Friday at the main lobby from 6:00 am to 6:00 p.m.
Patient Safety or Quality Concerns: Contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints; the Joint Commission may be contacted by phone at 1-800-994-6610 or by email at complaint@jointcommission.org. If you choose, you may contact the Virginia Department of Health, Office of Licensure and Certification at 9960 Mayland Drive, Suite 401, Richmond, VA 23233 or call 1-800-955-1819.
Pharmacy: For questions or concerns about your discharge medication, please call the pharmacy at (703) 369-8170. We are not able to fill discharge medications but will assist you in finding a suitable pharmacy.
Proof of Birth Process: Prince William Hospital issues a proof of birth document within 7 days of a child's birth. The proof of birth document is used only until the official state birth certificate has been issued. It may be used by the parents for official business such as insurance, until the state-issued birth certificate is received. Prince William Hospital collects the birth registration information from the birth mother and submits it to the state registrar in the Office of Vital Records in Richmond, Virginia. The proof of birth document is given to parents at the same time the birth registration information is submitted to the state. To obtain an official birth certificate, parents must apply to the Commonwealth of Virginia along with a $10 fee. Please use the following contact information:
Commonwealth of Virginia
Department of Health
Office of Vital Records and Health Statistics
1601 Willow Lawn Drive, Suite 275
P.O. Box 1000
Richmond, VA. 23218-1000
804 662-6200
www.vdh.state.va.us.
Radiology Films: Borrowing your X-ray films from Prince William Hospital is easy to do. Simply call the Radiology File Room at (703) 369-8584 at least 24 hours in advance to request the films; please bring a photo ID with you when you arrive to pick up the films. To pick up your films, enter the main entrance of the hospital and turn left down the corridor to the Radiology Waiting Area. Ask to use the direct phone line to notify the file room staff that you are here to pick up your X-rays. Films will be delivered to you in the waiting area. For your convenience when returning the films, Monday through Friday from 6:00 a.m. to 6:00 p.m., pull up to the main entrance of the hospital and our Valet Service will accept your films.
Security: If you would like an escort to your car, please call our security department at (703) 369-8128.
Smoking: To promote the health, safety and comfort of all individuals, smoking is not permitted within the hospital. Please see the first floor hospital map for the location of the outside designated smoking area.
TTY/TDD: We have a TTY/Telephone available for you to use in your room as well as other deaf/hearing impaired resources, if needed. For hearing impaired phone services, please contact the Virginia Relay Services at 1-800-828-1120 (text telephone) or 1-800-828-1140 (voice).
Telephones: Local outgoing calls can be made by pressing 9 + number. Long distance calls can be made by dialing 9 + 0 + area code + number and can be billed to your credit card, made collect or billed to a verifiable third number.
Television: This service is provided at no additional charge. The televisions are closed-captioned.
Translators: The Language Line is available for language translation on request. Please let a staff member know so that we can better communicate and understand your needs.
Valuables: Please leave valuables at home. If you arrive with valuables, send them home with your family or ask to have them put in the hospital safe. If you choose to keep your valuables with you, the hospital is not responsible for these items if they are lost or stolen.
Volunteer Office: (703) 369-8173. Volunteers from the community assist various departments throughout the hospital as well as in fundraising activities. If you are interested in learning more about this program, please call the volunteer office at (703) 369-8173.
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